Frequently Asked Questions (FAQ)

Welcome to the Raybello Shop FAQ page.
Here you’ll find answers to the most common questions about our modern pendant lights, ordering process, shipping, returns, and more.
If you need further assistance, please don’t hesitate to contact us at [email protected].


1. About Raybello Shop

Q: What is Raybello Shop?
A: Raybello Shop is an online lighting store specializing in modern pendant lights, designer chandeliers, and handcrafted decorative lamps.
From candy-colored glass pendants to minimalist cream fabric lamps and Japanese-style rattan lights, we provide stylish options to brighten homes, restaurants, and commercial spaces.

Q: Where is your company located?
A: Our company is based in Room 203, Comprehensive Building, Laokuangquan Wangtou Community, Jiawang District, Xuzhou, Jiangsu, China, and we ship worldwide.


2. Ordering & Payment

Q: How do I place an order?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout.
You can purchase as a guest or create a free Raybello Shop account to track orders and save your details for future purchases.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment gateways provided at checkout.
All transactions are encrypted to ensure your personal and financial information is protected.

Q: Can I modify or cancel my order after placing it?
A: If you need to make changes, please contact us as soon as possible at [email protected].
Orders can only be modified or canceled before they are shipped.


3. Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we offer worldwide shipping to most countries.
Shipping availability and costs will be calculated at checkout based on your location.

Q: How long does shipping take?
A: Processing times are typically 2–5 business days.
Delivery times vary by region:

  • Domestic (China): 5–10 business days

  • International: 10–25 business days, depending on the destination and customs clearance.

Q: How can I track my order?
A: Once your order has shipped, you will receive an email with a tracking number and link to track your package.

Q: Do I have to pay customs or import taxes?
A: International orders may be subject to customs duties, taxes, or import fees.
These charges are determined by your local customs office and are the responsibility of the buyer.


4. Products & Quality

Q: Are the pendant lights ready to install?
A: Yes. All our lights include basic installation accessories and instructions.
However, we recommend professional installation for safety and best results.

Q: Are light bulbs included?
A: Some products include compatible bulbs, while others require separate purchase.
Each product page specifies whether bulbs are included.

Q: Do you offer custom designs or bulk orders?
A: Yes, we can accommodate customized orders and large-volume purchases for restaurants, cafes, hotels, and interior designers.
Please email [email protected] with your project details.


5. Returns & Refunds

Q: What is your return policy?
A: We want you to love your lighting.
If you are not satisfied, you may request a return within 30 days of delivery, provided the product is unused, undamaged, and in its original packaging.
Please review our full Refund and Returns Policy for complete instructions.

Q: Who covers the return shipping cost?
A: If the return is due to a defective or incorrect item, we cover the shipping cost.
For other returns (such as a change of mind), the customer is responsible for return shipping fees.

Q: How long does it take to receive a refund?
A: Refunds are typically processed within 7–10 business days after we receive and inspect the returned item.


6. Discounts & Coupons

Q: How can I get a discount coupon?
A: Subscribe to our newsletter to receive exclusive discounts, seasonal promotions, and updates on new arrivals.
Look for our coupon pop-up on the website or sign up at the bottom of any page.

Q: How do I apply a coupon code?
A: Enter your coupon code in the “Coupon Code” box at checkout and click “Apply Coupon” before completing your payment.


7. Account & Privacy

Q: Do I need an account to shop?
A: No. You can shop as a guest.
However, creating an account allows you to track your orders, save your shipping details, and receive exclusive member offers.

Q: How is my personal information protected?
A: Your privacy is important to us.
All personal and payment information is processed securely and never sold to third parties.
For more details, please review our Privacy Policy.


8. Customer Support

Q: How can I contact Raybello Shop?
A: You can reach us at [email protected] or through our Contact Us page.
Our customer service team aims to respond within 24–48 hours on business days.

Q: What are your customer service hours?
A: We operate Monday to Friday, 9:00 AM – 6:00 PM (GMT+8).
Inquiries sent outside these hours will be answered the next business day.


9. Installation & Safety

Q: Do you provide installation services?
A: We currently do not provide on-site installation.
For safety reasons, we recommend hiring a licensed electrician if you are unfamiliar with electrical work.

Q: Are your lights compatible with different voltages?
A: Most of our products are compatible with standard household voltages (110–240V).
Please check the product description or contact us if you are unsure about compatibility in your region.


Final Note

At Raybello Shop, we are dedicated to providing high-quality lighting solutions that combine modern design and functional elegance.
If your question isn’t listed here, please email us at [email protected] or use our Help Center to reach our support team.

Thank you for choosing Raybello Shop to brighten your space.

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