At Raybello Shop, we are committed to ensuring your lighting solutions arrive securely and on time. Our shipping policy is built on clarity, efficiency, and trust, so you always know what to expect.

Processing Time

• Orders are processed within 1–3 business days.

• You’ll receive a confirmation email once your order is placed.

• During peak times, processing may take slightly longer.

Estimated Delivery Times

• Standard Shipping: 7–15 business days

• Expedited Shipping: 3–7 business days
  (Delivery may vary depending on your location and customs clearance for international orders.)

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to update.

Shipping Costs

• Shipping fees are calculated at checkout, based on destination and chosen shipping method.

• We occasionally run free shipping promotions, which will be clearly displayed on our website.

International Shipping

• We ship worldwide.

• Customs duties, taxes, and import fees may apply depending on your country’s regulations. These costs are the responsibility of the customer.

Return Address

If you need to return an item, please send it to:
📍 Room 203, Comprehensive Building, Wangtou Community, Laokuangquan, Jiawang District, Xuzhou, Jiangsu, China

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us at [email protected]. We’ll work directly with our logistics partners to resolve the issue quickly.

Incorrect or Incomplete Addresses

Please ensure your shipping information is accurate at checkout. While we’ll do our best to assist, we cannot be responsible for delays caused by incorrect or incomplete addresses.

Your satisfaction is our top priority. Thank you for choosing Raybello Shop — we look forward to brightening your spaces with care.