At Raybello Shop, we want every customer to feel confident in their purchase. If you’re not fully satisfied, we offer a straightforward and fair return process.

Return Eligibility

You may request a return if:

1. The item is unused, in original packaging, and in the same condition as received.

2. The return is initiated within 30 days of delivery.

3. Proof of purchase (order confirmation or receipt) is provided.

📍 Returns should be shipped to:
Room 203, Comprehensive Building, Wangtou Community, Laokuangquan, Jiawang District, Xuzhou, Jiangsu, China

How to Request a Return

1. Email us at [email protected] with your order number and reason for return.

2. Our team will provide step-by-step instructions and shipping details.

Return Shipping Costs

• Customers are responsible for return shipping fees, unless the item is defective, damaged, or sent in error.

• We recommend using a trackable shipping method to ensure your package arrives safely.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds are processed to your original payment method within 5–10 business days.

• Please note: banks or credit card providers may take additional time to post the refund.

Exchanges

We currently do not offer direct exchanges. If you’d like a replacement, please return the original item and place a new order.

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items

• Customized or made-to-order products

• Items damaged by misuse or unauthorized modifications

Damaged or Defective Products

If your order arrives damaged or defective, please email us with photos at [email protected]. We will arrange a replacement or issue a full refund.

Your satisfaction means everything to us. Thank you for trusting Raybello Shop — we are committed to delivering lighting solutions that meet both your functional and aesthetic needs.