Raybello Shop Help Center
Welcome to the Raybello Shop Help Center.
Here, we provide detailed guidance on shopping, shipping, returns, product care, and general inquiries to ensure a smooth and enjoyable experience. If you cannot find the answer to your question, please contact us at [email protected].
1. Ordering & Payments
How do I place an order?
Shopping at Raybello Shop is simple. Browse our collection of modern pendant lights, select your favorite items, add them to your cart, and proceed to checkout. You can shop as a guest or create a free account to track your orders, save shipping addresses, and receive updates.
What payment methods are available?
We accept all major credit and debit cards, PayPal, and other secure payment gateways. All transactions are encrypted for your safety.
Can I change or cancel my order?
Orders can only be modified or canceled before they are shipped. If you need to make changes, please contact us immediately at [email protected].
2. Shipping & Delivery
Do you ship internationally?
Yes. We provide worldwide shipping. Shipping fees and availability will be calculated at checkout based on your location.
How long does delivery take?
Domestic (China): 5–10 business days
International: 10–25 business days, depending on destination and customs clearance
Processing time is usually 2–5 business days. Once your order ships, you will receive a tracking number via email.
Are customs or import taxes included?
International customers may be responsible for customs duties, taxes, or import fees. These charges are determined by your local customs office.
3. Product Information
Are the lights ready to install?
Yes. Most of our lights come with installation accessories and instructions. We recommend professional installation for safety.
Do the products include light bulbs?
Some products include bulbs, while others do not. Check the product description to see whether bulbs are included.
Can I request custom designs or bulk orders?
Yes. We provide custom lighting solutions and bulk orders for restaurants, cafes, hotels, and interior designers. Contact us at [email protected] with your project details.
4. Returns & Refunds
What is the return policy?
If you are not satisfied with your purchase, you may return the item within 30 days of delivery. Items must be unused, undamaged, and in the original packaging.
Who covers the return shipping cost?
If the item is defective or incorrect, we cover shipping costs.
For returns due to a change of mind, the customer is responsible for shipping fees.
How long does it take to receive a refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned item.
For full details, see our Refund and Returns Policy.
5. Account Management
Do I need an account to shop?
No. You can shop as a guest.
Creating an account allows you to track orders, save shipping addresses, and receive exclusive offers.
How can I reset my password?
Use the “Forgot Password” link on the login page. Instructions will be emailed to you.
How do I update my personal information?
You can edit your account details, shipping addresses, and payment methods by logging in to your Raybello Shop account.
6. Discounts & Coupons
How can I receive discount codes?
Subscribe to our newsletter to receive exclusive discounts and updates on new arrivals. Pop-up coupons are also available for first-time visitors.
How do I apply a coupon code?
Enter the code in the “Coupon Code” box at checkout and click “Apply Coupon”. The discount will be applied immediately.
7. Product Care & Safety
How do I clean and maintain my lights?
Use a soft, dry cloth to wipe glass or fabric surfaces.
Avoid abrasive cleaners or harsh chemicals.
Check all electrical connections periodically for safety.
Are your products compatible with different voltages?
Most lights are compatible with 110–240V. Check the product description or contact us if unsure about your region’s voltage requirements.
8. Privacy & Security
Is my personal information safe?
Yes. All personal and payment data is encrypted and securely stored. We do not sell or share your personal information with third parties.
Can I request the deletion of my data?
Yes. Contact us at [email protected] to request deletion of your personal information.
9. Contacting Customer Support
How can I contact Raybello Shop?
Email: [email protected]
Help Center & Contact Page: https://raybello.shop/contact
Our team responds to inquiries within 24–48 hours on business days.
Customer Service Hours:
Monday–Friday: 9:00 AM – 6:00 PM (GMT+8)
Weekends and holidays: response may take longer
10. Additional Resources
Product FAQs: Answers to common product questions
Shipping & Returns: Detailed instructions and policies
Privacy Policy: How we handle your personal data
At Raybello Shop, we strive to provide exceptional service and quality lighting products.
If you need assistance not covered here, please contact us directly.